Privacy Policy
This site is deliberately simple: it sets no cookies, has no login, and runs no tracking that identifies you. The one place it collects anything is the enquiry form, and only what you choose to type into it. This policy explains that in plain language rather than boilerplate.
Who we are
Complex AI is a sole proprietorship operated by Jerrell Abrahams, based in Boksburg, Gauteng, South Africa. For the purposes of the Protection of Personal Information Act (POPIA), Complex AI is the responsible party for the information described here, and Jerrell Abrahams is the Information Officer.
This policy covers the website at complexai.co.za. Our client management system at admin.complexai.co.za is a separate application with its own access controls; what we hold about you there is described under If you become a client below.
What we collect
The enquiry form. Your name, email address and the description of what you would like built. Nothing else is captured. The form also contains a hidden field that only automated bots fill in — if it is completed, the submission is discarded and never reaches us.
Analytics. We use Vercel Web Analytics to count page views. It is cookieless and does not build a profile of you or follow you across other websites. What we see is aggregate: how many people visited, which pages, roughly which country, and which link brought them. We cannot identify an individual visitor from it, and there is no consent banner because there is nothing to consent to.
Server logs. Our host keeps standard web server logs, which include IP addresses, for security and operational purposes. We do not analyse these to identify visitors.
What you send us directly. If you message us on WhatsApp or send an email, we hold that conversation and whatever you chose to tell us in it.
Why we process it
- To answer you. We use your enquiry to reply, quote, and discuss the work. This is processing necessary to take steps at your request before entering into a contract.
- To deliver work you have asked for. If you become a client, to build, host, support and invoice for what we agreed.
- To keep the site working. Server logs and aggregate analytics, on the basis of our legitimate interest in a secure, functioning website.
We do not add you to a mailing list, and we do not sell, rent or share your information with anyone for marketing.
Cookies
This website sets no cookies at all — not for analytics, not for preferences, not for advertising. Nothing is stored on your device by us, and so there is no cookie banner.
Third-party providers
Running the site means a small number of other companies necessarily handle data on our behalf, or receive it as part of how the internet works. Each is bound by its own privacy terms, which we do not control:
- Vercel — hosts the website and runs the enquiry form endpoint. Servers in the United States.
- Resend — delivers your form submission to our inbox as an email. Processed in Ireland.
- Google Fonts — the page loads two typefaces from Google servers, so your browser makes a request to Google, which sees your IP address and browser type. No cookie is set by this.
- WhatsApp (Meta) — if you use a WhatsApp button, the conversation happens on WhatsApp under their policy, not ours.
- HOSTAFRICA — provides email hosting for our complexai.co.za domain.
Information sent outside South Africa
Because our hosting and email delivery providers operate in the United States and Ireland, your enquiry crosses borders on its way to us. POPIA permits this where the transfer is necessary to perform a contract or to take steps at your request before one, and where the recipient is bound by rules providing an adequate level of protection. Both providers are bound by their published data protection terms. Sending us the form, a WhatsApp message or an email means accepting that it travels this way.
How long we keep it
- Enquiries that do not become work: deleted within 12 months.
- Client records, invoices and financial documents: kept for 5 years after our last transaction, as South African tax law requires.
- Analytics: aggregate only, and never tied to you.
How it is stored and secured
The site is served over HTTPS. The enquiry form has no database behind it — your message is validated, emailed, and not retained by the website itself, so once it arrives your enquiry lives in our mailbox. Access credentials for our providers are stored encrypted and are not present in the website code. Jerrell Abrahams is the only person with access to the inbox and the management system.
If you become a client
Clients are managed and invoiced through our own system at admin.complexai.co.za. For that we hold what is needed to run the relationship: your name, contact details, the services you are subscribed to, and your invoicing history. It is used to deliver and bill for the work, and for nothing else. The same rights and retention periods described in this policy apply to it.
Your rights
Under POPIA you may:
- ask what personal information we hold about you, and get a copy of it;
- ask us to correct anything that is wrong or incomplete;
- ask us to delete it, where we are not required to keep it;
- object to how we are processing it; and
- complain to the Information Regulator.
Because we collect almost nothing automatically, in practice this means your enquiry and anything else you sent us directly. Email us and we will action it — we aim to respond within 30 days, and we will not charge you for a reasonable request.
Complaints
We would rather hear from you first, but you are entitled to complain directly to the Information Regulator of South Africa:
- Complaints: POPIAComplaints@inforegulator.org.za
- Enquiries: enquiries@inforegulator.org.za
- Telephone: 010 023 5200, or toll free 0800 017 160
- Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Changes to this policy
If what we collect or who processes it changes, we will update this page and the effective date at the top. We will not quietly broaden what we do with information already given to us.
Contact us
- Email: jerrellabrahams50@gmail.com
- WhatsApp: 065 312 9139
- Boksburg, Gauteng, South Africa
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